Effective Date: 01/01/2025

Delivery Policy

Order Processing Time:

• All orders are processed within 1-2 business days.
• Orders placed after 2 PM will be processed the next business day.
• We do not process or ship orders on weekends or public holidays.

Delivery Timeframe:

• Standard Delivery: 3-7 business days.
• Express Deliver : 1-3 business days.
• Delivery times may vary based on location and courier services.

Shipping Fees:

• Shipping fees for every orders are BDT 50 Inside Dhaka and out site Dhaka BDT 100.

Delivery Tracking:

• A tracking number will be provided once the order is shipped. You can track your package using the details provided in the confirmation email.s.

Refund Policy

Eligibility for Refunds:

• Refunds are applicable only for items returned in their original condition within [15 days] of receipt.
• To qualify, the item must be unused, with all tags and packaging intact.

Non-Refundable Items:

• Software licenses, digital products, customized items

Refund Process:

Submit a refund request via email at "info.azizit.com@gmail.com" or through our website at https://aziz-it.com/. Include the order number, item details, and reason for the refund in your request.

Inspection and Approval:

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund within 3-5 business days.

Refund Method:

Approved refunds will be processed within [7-10 business days] of approval. Refunds will be issued via the original payment method or store credit, based on customer preference.

Return Shipping:

Customers are responsible for return shipping costs unless the item was defective or an incorrect product was delivered.

Contact Information

For any questions or concerns about your order, delivery, or refund, please contact us at:

Aziz-IT

House#15,Road#01,Future Town
Mohammadpur,Dhaka-1207
Bangladesh

Phone: +88 01719137623
Email: info.azizit.com@gmail.com